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Frequently Asked Questions

How long does delivery take?

Our products are usually delivered within 3-5 business days.

As many items are sustainably produced and some are made to order, delivery may take slightly longer in individual cases. Once your order has been shipped, you will receive a shipping confirmation.

What payment methods are available?

You can pay with us conveniently and securely using:

Debit Card
Visa
TWINT
TWINT Invoice / Payment after 30 days, if available at checkout

All available payment methods will be displayed directly at checkout.

Are the products sustainable?

Yes. Many of our products are produced consciously and sustainably.

We rely on print-on-demand, which means that many items are only produced after you place your order. This allows us to avoid unnecessary overproduction, reduce inventory, and use resources more consciously.

Can I design clothes or products myself?

Yes, gladly. You can send us your idea, a text, a logo, or an image.

Simply send your design idea to:

Email: support@padelup.info
WhatsApp: +41 78 880 90 69

We will review your idea and get back to you with the next steps.

Can I order team apparel for my paddle group?

Yes. If you would like clothing for a team, club, padel group, or event, please feel free to contact us.

Together, we can create a suitable design and determine which products and quantities make sense.

What can I have personalized?

Depending on the product, you can personalize, for example:

Texts
Sayings
Names
Numbers
Simple logos
Pictures
Team names
Padel designs

Just send us your idea. We will honestly tell you what is possible and what works well visually.

Can I return a product?

As many products are custom-made or manufactured to order, personalized items generally cannot be returned unless there is a manufacturing defect or damage.

For non-personalized products, we will gladly review your request individually.

Please contact us via the contact form if you wish to make a return or complaint.

What do I do if my product arrived damaged?

If your product arrived damaged or defective, please contact us as soon as possible.

Ideally, please send us:

your order number
a photo of the product
a brief description of the problem

We will review the case and find a solution together.

Where can I find my order confirmation?

After placing your order, you will automatically receive an order confirmation via email.

Please also check your spam or junk folder if you have not received an email.

What is Padel Up?

Padel Up is more than just a shop.

We combine padel training, performance, lifestyle, and community. In addition to clothing and bags, we are also developing an app with training plans, exercises, padel fitness, and coaching content.

Our goal is to support padel players on and off the court.

How can I contact you?

If you have any questions, concerns, special requests or problems, please use our contact form.

Alternatively, you can reach us at:

Email: support@padelup.info
WhatsApp: +41 78 880 90 69

We will get back to you as soon as possible.

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Products

Cap - Padel Up

Cap - Padel Up

CHF 24.90

Regular price Sale price CHF 24.90
Stainless steel water bottle

Stainless steel water bottle

CHF 29.90

Regular price Sale price CHF 29.90
Short-Sleeve T-Shirt - Honey, I Go to Play Padel, Okay?

Short-Sleeve T-Shirt - Honey, I Go to Play Padel, Okay?

CHF 34.90

Regular price Sale price CHF 34.90
Short-Sleeve T-Shirt – The Reason Why You Lose

Short-Sleeve T-Shirt – The Reason Why You Lose

CHF 34.90

Regular price Sale price CHF 34.90